Return & Refund Policy

Return Policy

– If your product is damaged, defective, or incomplete at the time of delivery, please file a return request within 12 hours of delivery.
– Contact Customer Service at contact.viraas@gmail.com, specifying the item(s) you wish to return and the reason.
– Include pictures of the packaging and the product from different angles.

Shipping Damages / Broken Items

Kenwaj Enterprises Inc. takes great care to ensure sustainable packaging, but damage can occur during transit. To address this:
– Share proof of damage within 6 hours of receiving the item.
– We do not accept returns or exchanges for damaged items but will offer a discount coupon equivalent to the damage.
– Claims will be processed within 7-10 business days.

 

Reserved Rights Regarding Returns

We reserve the right to:

Define, limit, refuse, or reject returns from customers due to:
  – An irregular or excessive returns history indicative of “wardrobing”;
  – A history of returns involving worn, altered, laundered, damaged, or missing items;
  – Potential fraudulent or criminal activity.

 

Return Condition

1. Returned items must be in unused condition with original packaging and tags. We do not accept items that have been worn, damaged, washed, or altered.

 

2. We do not accept returns that have not been accompanied by a proper return request.

 

Return Process

 1- Contact Us: Please contact our customer service team to initiate a return.

 

 2- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method.

 3- Inspection: Upon receipt of your return, we will inspect the item(s) to ensure they meet our return policy.

Return Address

 Address: lahore ,punjab , pakistan

Include the Order Number and Reason for Return inside the parcel.

Note: Please do not send returns to our Head Office address, as this will delay processing

 

Exceptions

Refund Policy

Issuance of Refunds

If your product is eligible for a refund, select your preferred refund method from the table below. The time required to complete a refund depends on the chosen method, starting once the quality check is completed. For quality check timelines, refer to the table below