Privacy Policy
Last Updated: [10/11/2024]
[VIRAAS] (“we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website [www.viraas.com] or make a purchase from us.
1. Information We Collect
We collect various types of personal and non-personal information from our users, including but not limited to:
- Personal Information:
When you create an account, make a purchase, or contact us, we may collect the following details:- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (credit/debit card information, bank transfer details)
- Date of birth (optional, if required for certain promotions)
- Non-Personal Information:
We also collect non-identifiable information through your interactions with our Website, such as:- IP address
- Browser type and version
- Device type
- Geographic location
- Pages visited and the time spent on the Website
- Cookies and tracking technologies
- 2. How We Use Your Information
- We use the information we collect for the following purposes:
- To Process Orders:
We use your personal information (such as name, address, and payment details) to process and fulfill your orders, deliver products, and send you order updates. - To Improve Customer Experience:
Your data helps us personalize your shopping experience, including recommendations and promotions that might interest you. We also use it to improve our Website, products, and services based on user feedback. - Marketing and Communications:
With your consent, we may send you promotional emails, newsletters, or SMS alerts about new products, sales, and offers. You can unsubscribe from these communications at any time. - To Prevent Fraud:
We use your information to detect and prevent fraud or any unauthorized activity on our platform. - Customer Support:
We use your contact details to provide customer service, respond to inquiries, and resolve issues related to orders, returns, or general feedback.
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with trusted third parties for the following purposes:
- Service Providers:
We may share your information with third-party companies that help us with various aspects of our business, such as payment processing, shipping, customer support, and website analytics. - Legal Compliance:
We may disclose your personal information if required by law or in response to a valid legal request by governmental authorities, such as in the case of a subpoena, court order, or similar legal process. - Business Transfers:
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the transaction.
4. Data Security
We take reasonable steps to protect your personal information and ensure its security. Our Website uses industry-standard encryption (SSL/TLS) to protect sensitive data such as payment details. However, no online platform is completely secure, and we cannot guarantee the absolute security of your data.
We also take steps to ensure that our employees, contractors, and service providers who have access to your personal information are required to maintain its confidentiality and security.
5. Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and provide personalized content. Cookies are small text files that are stored on your device and enable us to recognize you on subsequent visits.
- Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the basic functioning of our Website, such as processing your shopping cart and enabling secure payments.
- Performance Cookies: These cookies help us understand how visitors use our Website, such as which pages are most visited and whether users encounter any issues.
- Targeting Cookies: These cookies track your browsing habits and allow us to deliver more relevant advertisements and content.
You can control and manage cookies through your browser settings. However, disabling cookies may affect your ability to use some features of the Website.
6. Your Rights
As a user, you have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You have the right to correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal data, provided that it is not required for legal or operational purposes.
- Opt-Out: You may opt-out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.
- Data Portability: You can request a copy of your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us at contact.viraas@gmail.com
7. Retention of Your Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. If you close your account or request deletion of your information, we will retain and use your information as required to comply with legal obligations, resolve disputes, and enforce our agreements.
8. International Transfers
Your personal information may be transferred to and stored in locations outside of Pakistan, including countries that may not have the same level of data protection as Pakistan. By using our Website, you consent to the transfer of your data to such locations, provided that we ensure appropriate safeguards are in place to protect your privacy.
9. Children’s Privacy
Our Website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will take steps to remove it.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
VIRAAS
contact.viraas@gmail.com
+92 3279402917